The ANONIMA Terms and Conditions (hereinafter, the "Terms and Conditions") set forth the conditions under which Tesserae Japan Inc. (hereinafter, the "Company") provides this service (defined in Article 2). Article 1 (Scope of Application) 1. The purpose of the Terms and Conditions is to set forth fundamental matters related to the relationship of rights and obligations formed with the customer (defined in the following article), which apply to all relationships between the customer and the Company pursuant to the use of this service. 2. In addition to the Terms and Conditions, the user agreement (defined in the following article) contains content stated in the service application form (defined in the following article), which together constitute an agreement. In the event of any contradictions or inconsistencies between the information stated in the application form and the Terms and Conditions, the information stated in the application form shall prevail. 3. In addition to the preceding paragraph, in the event that individual provisions or supplementary provisions related to this service are posted on the Company website (defined in the following article), such provisions shall constitute a portion of the Terms and Conditions. If the individual provisions or supplementary provisions contradict the Terms and Conditions, the individual provisions or supplementary provisions shall prevail. Article 2 (Definitions) In addition to definitions provided in laws and regulations, definitions of terminology contained in the Terms and Conditions are set forth in the following items. (1) The "Service" refers to the service specified in Article 7, which is managed and provided by the Company. (2) The "Company Website" refers to the website operated by the Company at the domain "anonima.net" (if the domain or content of the Company's website changes for any reason, including the revised website). (3) A "Customer" refers to a party registered as a customer of this Service based on the following article. (4) A "Prospective Applicant for Registration" refers to a party who desires to use this Service as a Customer. (5) "Registration Information" refers to registration information as defined in Article 3-1. (6) "Applicant for Registration" refers to an applicant for registration as defined in Article 3-2. (7) "CA" refers to the company administrator (Company Admin) set by the Customer. (8) "WA" refers to the whistle-blowing administrator (Whistle-blowing Admin) set by the Customer. (9) "BA" refers to the be-heard administrator (Be Heard Admin) set by the Customer. (10) "User" refers to an individual who the Customer has permitted to use this Service and who has registered for this Service according to the procedure specified by the Company. (11) "CA ID" refers to the code which, in combination with a password (defined in "(14)"), is used to distinguish the CA from other parties. (12) "WA ID" refers to the code which, in combination with a password (defined in "(14)"), is used to distinguish the WA from other parties. (13) "BA ID" refers to the code which, in combination with a password (defined in "(14)"), is used to distinguish the BA from other parties. (14) "Passwords" refer to codes which, in combination with IDs, are used to distinguish the Customer from other parties. (Passwords include codes with several other names, such as login password, API secret, secret key, authorization code, personal identification number, and PIN). (15) "Intellectual Property Rights" refer to copyrights, patent rights, utility model rights, trademarks, design rights and other intellectual property rights (including the acquisition of such rights and the right to apply for registration regarding their use). (16) "Service Application Form" refers to the application form related to the use of this Service in the format specified by the Company. (17) "Start of Usage Date" refers to the start of usage date as defined in Paragraph 2 of the following article. (18) "User Agreement" refers to the user agreement as defined in Paragraph 3 of the following article. (19) "Anti-Social Forces" refers to organized crime groups, organized crime group members, people who have not been members of an organized crime group for five years, organized crime group quasi-constituents, organized crime group-related companies, sokaiya, political racketeering organizations, organized crime syndicates, crime groups specialized in intellectual crimes, and other parties. (20) "Anti-Social Forces, etc." refers to Anti-Social Forces and parties with close relationships to Anti-Social Forces. (21) "Anti-Social Behavior" refers to a) violent demands; b) unreasonable demands that exceed legal responsibility; c) threatening words or actions or use of violence in transactions; d) spreading rumors, use of deception or force to damage the credibility of a third party or interfere with the business of a third party; or e) other similar acts. Article 3 (Customer Registration Process) 1. The Prospective Applicant for Registration agrees to abide by the Terms and Conditions and may apply to the Company for registration to use this Service. 2. The Company, in accordance with the Company's standards, shall make a rational decision on whether or not to register a Prospective Applicant for Registration (hereinafter, an "Applicant for Registration") who has submitted an application for registration pursuant to the preceding paragraph. If the Company approves the registration, it will notify the Prospective Applicant for Registration. The Customer registration process shall be considered complete when the Company sends the notification indicated in this paragraph. Along with this notification, the Company shall provide notification of the date to start using this Service (hereinafter, the "Start of Usage Date"). 3. Upon completion of the registration as set forth in the preceding paragraph, an agreement (hereinafter, the "User Agreement") pertaining to the use of this Service is established between the Customer and the Company. The Customer may use this Service in accordance with the Terms and Conditions. 4. The Company may refuse registration or re-registration if any of the items indicated below apply to the Applicant for Registration. In such cases, the Company is under no obligation to disclose the reasons for such refusal to register or re-register. (1) If the Company rationally judges that the user is likely to fail to pay the service usage fee (2) If it is technically difficult to provide this Service (3) If the applicant does not have an e-mail address (4) If the applicant is already a Customer of this Service (5) If the applicant does not meet all of the Terms and Conditions (6) If the Company reasonably suspects that all or part of the Registration Information provided to the Company is false, forged, impersonated, or pseudonymous. (7) If errors or omissions exist in all or part of the Registration Information provided to the Company (8) If the Customer's registration has been refused or revoked in the past (9) If the Company reasonably believes that the applicant is providing a service the same as or similar to this Service (10) If the Company rationally judges the applicant to be or possibly be a member of Anti-Social Forces, etc. (11) If the Company reasonably believes the applicant may be engaging in Anti-Social Behavior (12) If the Company reasonably believes that there is a risk that the applicant will violate the Terms and Conditions (13) In any other cases where the Company reasonably determines that registration is not appropriate Article 4 (Changes in Registration Information) 1. The Customer must notify the Company of any changes to the Registration Information without delay in the manner set forth by the Company. 2. In addition to the preceding paragraph, if the Company deems it necessary to confirm a change in the Registration Information, the Customer shall submit the materials and information requested by the Company in the manner set forth by the Company. 3. The Company shall not be liable for any damage or consequence caused to the Customer or any third party due to the Customer's failure to complete or delay in completing the procedures set forth in the preceding Paragraph 2. Article 5 (Management of Passwords and Customer IDs) 1. The Customer is responsible for managing and storing the password and CA ID (or WA ID or BA ID; hereinafter, "Customer ID, etc.") for this Service. The Customer may not allow a third party to use the Customer ID, etc., nor to lend, transfer, change the name of, or buy or sell it. 2. The Customer shall be responsible for any damage caused by insufficient management of the password or Customer ID, etc., errors in use, or use by a third party, and the Company shall bear no responsibility for any damage. 3. If the Customer discovers that its password or Customer ID, etc. has been stolen or is being used by a third party, the Customer shall immediately notify the Company to that effect and follow the Company's instructions. Article 6 (Handling of Information) 1. Registration Information and Customer information obtained by the Company through the use of this Service shall be handled in accordance with the "Privacy Policy" set forth separately, and to which the Customer agrees. 2. The Company may, at its discretion, use and disclose information and data provided to the Company by a Customer or User as statistical information in a form that does not identify the individual, and the Customer shall not object to this. The Company is under no obligation to disclose any information provided to the Company by a Customer or User, except as required by law. Article 7 (Content of the Service) 1. The Company provides the Services specified in the following items. (1) A service enabling whistleblowing with complete anonymity (2) A service enabling the voicing of opinions with complete anonymity (Be Heard) (3) A service enabling questionnaires to be conducted with complete anonymity (4) All other services incidental to (1) through (3) 2. Several usage plans are available for this Service, according to the Customer's number of employees. The Customer will be required to select one usage plan for employees when applying for registration of this Service. Please refer to the Service Application Form and other documents for details on usage plans. Article 8 (Service Fees and Payment Methods) 1. The Customer shall pay the Company a service usage fee in the amount and according to the method set forth separately by the Company based on the usage plan selected in the preceding article. For details on service usage fees, please refer to the Service Application Form. 2. If the Customer is late in paying this service fee, the Customer shall pay to the Company a late fee at the rate of 14.6% per annum. 3. Even if the Customer cancels the User Agreement before the end of the term, the service usage fee corresponding to the remaining term of the relevant agreement shall accrue, and the Company shall not make any pro-rata calculation or refund. 4. Except as otherwise set forth in the Terms and Conditions, the Customer agrees in advance that the Company will not refund any service usage fees paid by the Customer to the Company. Article 9 (Period of Use) 1. The period of use shall be one year from the Start of Usage Date. 2. Unless either party expresses otherwise in writing at least two months prior to the expiration of the period of use, the period of use shall be extended for another one year under the same conditions, and the same shall apply thereafter. Article 10 (Use of the Service) 1. During the effective period of the User Agreement, the Customer may use this Service within the scope of purpose of the Terms and Conditions, within a scope that does not violate the Terms and Conditions, and in accordance with the Company's prescribed methods (including the communication and usage environment). 2. The Customer shall be responsible for the preparation and maintenance, at the Customer's expense, of the computers, software, other equipment, communication lines, and other communication and usage environments necessary to receive this Service. 3. The Customer shall ensure that Users comply with obligations under the Terms and Conditions. Any action conducted using the Customer's account shall be deemed to have been conducted by the Customer itself, and the Customer shall be solely responsible for the actions of its Users. 4. The Customer shall comply with the following prescribed items when using this Service. (1) If the Customer determines unauthorized access, information outflows, or the threat of leakage in the use of this Service (including, but not limited to, cases where passwords, etc. have been leaked or compromised), the Customer must notify the Company immediately. (2) The Customer shall take security-related measures, such as password management, to prevent unauthorized access, information outflows, and leaks in relation to the use of this Service. Article 11 (Prohibited Items) In using this Service, the Customer shall not engage in any act to which the following items apply or may apply. (1) Acts that violate the Terms and Conditions (2) Acts that violate laws or ordinances, or that are related to criminal acts. (3) Acts that are offensive to public order and morals (4) Sending to the Company or other Customers of this Service information that contains excessively violent or cruel expressions, excessively obscene expressions, expressions that promote discrimination, expressions that promote suicide or self-harm, expressions that make others feel uncomfortable, information regarding the intention to meet with a third party with whom the Company is not acquainted, or any other information that the Company reasonably deems inappropriate. (5) Any act that interferes with the business of the Company, any act that interferes with the business of other users or other third parties, or any illegal act. (6) Tampering with information accessible through this Service (7) Use of errors, bugs, security holes, or other defects or errors in the electronic data processing system, information communication network, or information system managed by the Company (8) Accessing, tampering with, or using non-public areas of the Company's computer systems or the systems to deliver the technology of the Company's providers (9) Allowing a third party other than the Customer to use the Customer password or ID (10) Allowing a third party other than the CA to use the CA password or ID (11) Allowing a third party other than the WA to use the WA password or ID (12) Allowing a third party other than the BA to use the BA password or ID (13) Impersonating other the Customer or a third party (14) Providing benefits to Anti-Social Forces, etc. (15) Actions that may cause disadvantage, damage, or discomfort to other Customers of this Service or other third parties. (16) Actions that damage the credibility and trust of this Service (17) Any action that directly or indirectly causes or facilitates any of the above actions (18) Any other actions that the Company reasonably deems inappropriate Article 12 (Suspending the Service) The Company may suspend or discontinue the provision of all or part of this Service without prior notification to the Customer in any of the following cases. (1) In the event of regular or emergency maintenance or repair of the hardware, software, or communication equipment and facilities related to this Service (2) When service is not provided by the telecommunications carrier (3) In the event of difficulties in operating or providing this Service due to computer or communication line failures, misoperation, excessive concentration of access, unauthorized access, or hacking (4) In the event that the operation or provision of this Service becomes difficult due to force majeure such as earthquakes, lightning, fire, wind, flooding, power outages, or natural disasters (5) When the need arises to ensure the security of the Customer (6) In the event of a court order or mandatory disposition based on laws and regulations (7) In the event that the Company reasonably determines that it is unable to continue providing this Service due to changes in laws, policies, or social conditions (8) In any other case where the Company reasonably determines that suspension or discontinuation is necessary 2. The Customer agrees in advance that the use of this Service may be restricted in whole or in part if any of the following items apply. (1) When this Service is used in an environment that does not conform to the communication and usage environment prescribed by the Company (2) When using this Service in areas or under circumstances where computers, software, other equipment, or Internet access is not available (3) When service is not provided by the telecommunications carrier (4) When the use of this Service is restricted by other technical factors. 3. The Company shall not be liable for any damages incurred by the Customer as a result of any action taken by the Company pursuant to this Article. Article 13 (Deletion of Registration) 1. In the event that any of the following items apply to the Customer, the Company may, with prior notification, temporarily suspend the Customer's use of this Service, terminate the Customer's registration, or cancel the User Agreement. (1) If the Customer fails to pay the service fee within a reasonable period of time after the payment is overdue, despite the Company's urging (2) If the Customer violates any of the provisions in the Terms and Conditions (3) If Registration Information is found to be false (4) If any of the items in Article 3-4 apply (5) In any other case where the Company reasonably determines that the Customer's continued registration as a Customer is not appropriate 2. For any of the reasons listed in the preceding paragraphs, the Customer shall naturally lose the benefit of time for any and all obligations owed to the Company, and the Customer must pay all obligations to the Company. 3. The Company shall not be liable for any damages incurred by the Customer as a result of any action taken by the Company pursuant to this Article. Article 14 (Changes to Service Content or Termination of the Service) 1. The Company may, at its own discretion, change the Service content or stop providing the Service. If the Company terminates the Service, the Company shall notify the Customer in advance, at least 15 days prior to the termination date of the Service. 2. If the Company stops providing this Service in accordance with the preceding paragraph, the Company shall delete Customer-related information according to a method prescribed separately by the Company. 3. If the Company stops providing the Service in accordance with Paragraph 1, the usage fee for the Service shall be calculated on a pro-rata basis for the period from the day following the termination date to the expiration date of the period of use, and this amount shall be paid to the Customer. 4. The Company shall not be liable for any damages incurred by the Customer as a result of any action taken by the Company pursuant to this Article. Article 15 (Attribution of Rights) 1. Intellectual Property Rights related to the Company Website and this Service all, except as otherwise provided, belong to the Company and the parties that have granted licenses to the Company. Permission to use this Service is based on the registration set forth in the Terms and Conditions and do not imply permission to use the Intellectual Property Rights of the Company or parties that have granted licenses to the Company. 2. The Customer shall not, for any reason, engage in any activity (including, but not limited to, disassembly, decompiling, and reverse engineering) that may infringe the Intellectual Property Rights of the Company or any party that has granted a license to the Company for any reason. 3. Trademarks, logos, service marks, etc. (hereinafter, collectively referred to as "Trademarks, etc.") may appear on this Service. However, the Company does not assign or grant any license to the Customer or any other third party to use such Trademarks, etc. Article 16 (Service Quality) 1. The Company warrants to the Customer that it will maintain at least 99.5% uptime for this Service. 2. If the "time unavailable" of this Service over a one-month period (the period from the first day of the current month to the last day of the current month, and not the immediately preceding 30 days; the same shall apply hereinafter in this Article) exceeds 3.6 hours (the time corresponding to 0.5% of a one-month period), the Customer may apply to the Company for this "time unavailable." If the Company recognizes that the unavailable time for which the Customer has applied is correct (including cases where a portion of the time unavailable requested is found to be correct, and grants that the time unavailable exceeded 3.6 hours per month), the Company shall refund to the Customer an amount calculated by the method listed in the following items using the Company's stated method. (1) If time unavailable is more than 3.6 hours but less than 7.2 hours in a month: 10% of 1/12th of the service usage fee for the Customer's current plan (2) If time unavailable exceeds 7.2 hours in a month: 20% of 1/12th of the service usage fee for the Customer's current plan Note: The "service usage fee for the Customer's current plan" indicates the usage fee for individual plans in the fee plan table presented separately by the Company. 3. "Time unavailable" as indicated in the previous paragraph refers to a situation in which the Service is unavailable to more than 5% of all Customers for this Service during times with the following items apply. (Situations in which the following items apply are referred to hereinafter as "Service Outages.") Time unavailable shall be calculated for each service in Article 7-1-1 through 7-1-4, and even if the following items occur at the same time, only one of them shall be recorded as time unavailable, with no duplication recorded. (1) Times when the Company Website cannot be displayed to use the Service (2) Times when it is not possible to login to the Service (3) Times when it is not possible to use the Service to browse information 4. Notwithstanding the preceding paragraph, the following items shall not be considered "time unavailable." (1) Service Outages of less than 15 minutes (2) Service Outages that depend on the Customer's environment (3) Among Service Outages due to system updates, those Service Outages that occur during the period announced by the Company on the Company Website at least five days prior to the start of the relevant update (4) Service interruption or suspension in accordance with the Terms and Conditions 5. The Customer may file a request as described in Paragraph 2 until the last day of the month following the month in which the Customer's "time unavailable" exceeds 3.6 hours in any one month. After that point, the Company shall have no further obligation under Paragraph 2. The only remedy for guaranteed continuation of service specified in Paragraph 1 shall be as set forth in Paragraph 2. Article 17 (Backups) 1. The Company may delete the transmitted or recorded by the Customer in this Service environment after the termination of the User Agreement. 2. The Customer shall take necessary measures at its own responsibility and expense, such as obtaining backups or outputting data from the Company's Website, to prepare for the loss of data that the Customer has transmitted or recorded in the environment of this Service and that the Customer judges to be important due to the failure of the Company's equipment used to provide this Service or for other reasons. The Company shall not be liable for any loss of data transmitted or recorded by the Customer in this Service environment due to unforeseen circumstances. In addition, after the conclusion of the User Agreement, the data stored or recorded in this Service environment during the period of use may not be referenced, viewed, manipulated, or acquired. 3. The Company shall not be liable for any damage or disadvantage to the Customer caused by the absence of backup data, the Customer's failure to properly back up such data in violation of the preceding paragraph, or the absence of any other backup data. Article 18 (Disclaimers and Exemptions of Warranty) 1. The Company makes no warranty, express or implied, that this Service will be fit for the Customer's particular purpose, that it will have the expected functionality, product value, accuracy, or usefulness, that the Customer's use of this service will comply with applicable laws and regulations or the internal rules of any industry organization, that the customer will be able to use this service continuously, or that no defects will arise. 2. The Company shall not be liable for any interruption, suspension, termination, unavailability, or change in the provision of this Service by the Company, loss of the Customer's registration data or equipment failure or damage due to the use of this Service, or any other damage incurred by the Customer in connection with this Service. 3. Any transactions, communications, or disputes between the Customer and other customers or third parties in connection with the Company Website or this Service shall be handled and resolved at the Customer's own risk, and the Company shall not be liable for such matters. 4. The Customer shall use this Service and the Company Website at its own risk. The Company does not guarantee the adequacy or compatibility of the Company Website and this Service with the Customer's electronic data processing system or other equipment and environment. 5. In the event that a link is provided from the Company Website to another website or from another website to the Company Website, the Company shall not be liable for any reason whatsoever for any website other than the Company Website and any information obtained from it. 6. Although this Service is designed to be anonymous, anonymity of this Service may not be maintained in certain cases: due to the Customer's use or operation of the Service, or the Customer's whistleblowing system or information management methods. The Company does not guarantee anonymity on this Service with respect to the Customer's use or method of operation. The Company shall not be held liable for any damages incurred by the Customer due to the failure to maintain anonymity in this Service. Article 19 (Confidentiality) 1. The Customer shall not disclose or divulge to any third party without the prior written consent of the Company any and all technical, sales, or other operational information of the Company (hereinafter, referred to collectively as "Confidential Information") obtained in connection with the application for registration of this Service and the User Agreement. In addition, Confidential Information shall not be used for any purpose other than the use or provision of this Service. However, information that falls under any of the following items shall not fall under the category of Confidential Information. (1) Information that was already in the public domain at the time of disclosure (2) Information that becomes public knowledge through no fault of the Customer after being disclosed (3) Information that was already in the Customer's possession at the time it was disclosed (4) Information lawfully obtained from a duly authorized third party without the imposition of duty of confidentiality (5) Information developed independently without the use of Confidential Information 2. Notwithstanding the preceding paragraph, the Customer may disclose Confidential Information to third parties to the extent that disclosure is reasonably necessary without the Company's consent in the following cases. (1) Disclosure to the Customer's officers and employees (2) Disclosure to the officers and employees of the Customer's parent company ("parent company" as defined in Article 2-4 of the Companies Act; the same shall apply hereinafter), subsidiary ("subsidiary" as defined in Article 2-3 of the Companies Act; the same shall apply hereinafter), or affiliated company ("affiliated company" as defined in the Article 2-3-18 of the Regulation on Corporate Accounting; the same shall apply hereinafter) (3) Disclosure to attorneys, certified public accountants, tax accountants, judicial scriveners, advisors, and other outside professionals retained by the Customer (4) When disclosing information in response to an order or request based on a decision (refers to a decision, settlement, order, judicial settlement, license, permission, authorization, circular, administrative guidance, or other decision by a judicial or administrative institution) of a legal, regulatory, judicial, or administrative institution (refers to a court, arbitrator, arbitrational organization, supervisory authority, regulatory authority, or other judicial or administrative institution, financial instruments exchange, or other self-regulatory body) or an auditing firm 3. In the event that the Customer discloses Confidential Information to a third party pursuant to items 1 through 3 of the preceding paragraph, the Customer shall cause such third party to assume the duty of confidentiality equivalent to that of the Terms and Conditions and shall cause such third party to comply with such duty. (However, this does not apply to the case where the information is disclosed to a person who is legally obligated to maintain confidentiality.) In this case, if the third party is in breach of its obligations (including legal confidentiality obligations), it will be directly liable to the disclosing party for breach of its own obligations. 4. In the event that the Customer discloses Confidential Information to a third party in accordance with Paragraph 2-4, the Customer shall promptly notify the Company of the need to disclose or provide the Confidential Information, and shall disclose or provide the Confidential Information in a manner that ensures the utmost confidentiality of the information. Article 20 (Exclusion of Anti-Social Forces, etc.) 1. The Customer represents and warrants to the Company that it, its officers, employees, and principal shareholders, as well as its parent company, subsidiaries, and affiliated companies, do not fall under any of the Anti-Social Forces, etc. 2. The Customer represents to the Company that it has never engaged in Anti-Social Behavior itself or via a third party, and that it will not do so in the future. 3. In the event that the Customer violates any of the preceding paragraphs, the Company may terminate the User Agreement without any notice. 4. In the event that the User Agreement is terminated in accordance with the provisions of the preceding paragraph, the terminated Customer shall not make any claim against the Company for any damage caused by the termination, and shall compensate the Company for any damage incurred by the Company. Article 21 (Compensation for Damages) The Company shall not be liable for any damages incurred by the Customer in connection with this Service, except in the case of willful misconduct or gross negligence on the part of the Company. In the event that the Company is liable to the Customer for any reason, the Company's liability shall be limited to the service usage fee (annual fee) paid by the Customer for the period of use in which the damage occurred. Article 22 (Contact/Notification) Inquiries and other communications or notifications from the Customer to the Company regarding the Service, as well as notifications regarding changes to the Terms and Conditions and other communications or notifications from the Company to the Customer, shall be made in the manner prescribed by the Company. Article 23 (Transfer of Status under the Terms and Conditions) 1. The Customer may not assign, transfer, encumber, or otherwise dispose of its position under the Terms and Conditions or any rights or obligations under the Terms and Conditions to any third party without the prior written consent of the Company. 2. In the event that the Company transfers the business related to this Service to another company, the Company may transfer part or all of the position under the Terms and Conditions, the rights and obligations under the Terms and Conditions, and the Customer's Registration Information and other customer information to the assignee of such business transfer, and the Customer shall be deemed to have agreed to such transfer in advance in this section. The business transfer referred to in this section shall include not only ordinary business transfers but also corporate splits and any other cases in which business is transferred. Article 24 (Changes to the Terms and Conditions) 1. The Terms and Conditions may be amended in accordance with the provisions of Article 584-4 of the Civil Code if it is deemed to be in the general interest of the Customer or if there are reasonable grounds to require such amendment. 2. In the event that the Terms and Conditions are amended in accordance with the preceding paragraph, the Company shall make known the fact that the amendment is being made, the content of the amended provisions, and the effective date of the amendment through the internet or other appropriate means. 3. The changes in the preceding two paragraphs shall apply from the date on which a reasonable period of time has elapsed between the time of publication and the date of set forth. Article 25 (Separability) If any provision of the Terms and Conditions, or any part thereof, is held to be invalid or unenforceable under the Civil Code or other laws and regulations, the remaining provisions of the Terms and Conditions, and the remainder of the provisions held to be invalid or unenforceable, shall remain in full force and effect. Article 26 (Survival Clause) Even after the termination of this Agreement or the deletion of registration, this article shall remain in effect, as shall Article 3-4, Article 4-3, Article 5-2, Article 6-2, Article 8, Article 10-3, Article 11, Article 12-3 through Article 13, Article 15, Article 17 through Article 21, and from the following articles through Article 29. However, Article 17 shall remain in effect only for one year after the termination of the User Agreement or the deletion of registration. Article 27 (Notifications from the Company) 1. Inquiries and other communications or notifications from the Customer to the Company regarding this Service, as well as notifications regarding changes to the Terms and Conditions and other communications or notifications from the Company to the Customer, shall be made by the Company's prescribed method. 2. In the event that the Company sends a notification to the Customer by e-mail or posts it on the Company's service site, the notification shall become effective at the time the e-mail reaches the Customer or the notification is posted on the Company's service site. However, in the case of e-mail, if the e-mail does not reach the Customer for reasons attributable to the Customer, it shall be deemed to have reached the Customer when it normally should have reached the Customer. 3. In the event that notifications regarding this Service are sent by postal mail, they shall be deemed to have arrived at the time when they should normally have arrived, even if they are delayed or do not arrive due to the Customer's change of residence, absence, or other reasons not attributable to the Company. 4. Notifications from the Customer to the Company shall be sent to the email address designated by the Company for inquiries. The Company cannot respond to notifications from e-mail addresses other than those specified for inquiries. Article 28 (Governing Law and Court of Jurisdiction) 1. The governing law of the Terms and Conditions shall be the laws of Japan. 2. Any and all disputes arising out of or relating to the Terms and Conditions shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance. Article 29 (Consultation) The Company and the Customer shall, in the event of any matter not set forth in the Terms and Conditions, or any question arising from the Terms and Conditions or their interpretation, promptly seek to resolve the matter through mutual consultation in accordance with the principles of good faith. End Enacted July 1, 2020 Revised April 30, 2021
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