Contact

Frequently Asked Questions

GENERAL Q. How do I change the language on my screen? A. In the upper right-hand corner of the Anonima screen is a button that allows you to toggle between languages. The system remembers what language you have set, and that language will be displayed the next time you login. Q. I’m not receiving a separate email containing the internal whistleblowing recipient’s access key. A. The access key is sent only to the email address of the internal whistleblowing recipient registered at the start of each whistleblowing thread. If you are the initial internal whistleblowing recipient and you have not received an access key, please display all emails and search for a message from info@anonima.net with the subject “Anonima: Whistleblowing Access Key.” LOGIN Q. The login screen doesn’t appear. A. You may be using devices or apps other than the ones recommended. Please check that you are using the recommended environment. Note: If you are using Microsoft Edge, please be sure you are using the latest version (https://www.microsoft.com/en-us/edge). Recommended browsers The latest version of one of the most common browsers (such as Chrome, Firefox, Edge, or Safari) Notes: Find the latest version of Microsoft Edge here: https://www.microsoft.com/en-us/edge. At present, Internet Explorer (IE) is not supported. Access via smartphone We recommend the following. OS: The latest version of Android or iOS version 13.x.x or higher Screen size: 4.7 inches or larger Q. The Company sent me an invitation, but I am unable to Login from the Anonima top page. A. When you access Anonima for the first time, use the URL indicated in the invitation. After that initial access, the next time you will be able to Login from the Anonima top page. Q. The one-time password has not arrived. A. Usually, you will receive the one-time password a few seconds after entering your mobile phone number and clicking on the login button. If you do not receive the password within one minute, try re-entering your mobile phone number and checking again. Also, please click on the "Send New OPT" link that will appear under the confirm button to receive the one-time password. Q. How much time do I have to enter the one-time password? A. You need to enter the one-time password within three minutes. Q. After I login, how much time do I have before the session times out? A. The session stays open until you logout. Notes: Session cookies remain valid for 90 days. Q. I want to login as an administrator, but I’m being asked to enter my private mobile phone number. A. Access via PC browser When you attempt to log in from the top page, you will be shown the login screen for regular users. In the space for entering your private mobile phone number, start entering your email address, and you will be directed to the admin login. Access via smartphone or email address beginning with a numeral From the login screen, navigate to the bottom of the screen and click on the admin login button. This will direct you to the admin login screen. BLOW WHISTLE Q. Is it possible to receive email notification of a response to a Blow Whistle post? A. For security reasons, no information is stored on the server that could be used to identify a user. Accordingly, there is no way for notifications to be sent to an individual user from the Anonima system. After you have posted, please login to Anonima periodically to see if there are any new messages. Q. After logging in as a whistleblowing recipient, when I click on the “Anonima” at the upper left of the Blow Whistle page I am always asked to enter the access key. A. As access keys are not stored, for security reasons you are being asked to enter the access key again. BE HEARD Q. After I have created a group, how can I edit the details (group name, explanation of tags, thank you message)? A. The details cannot be revised once a group has been created. Q. How can I delete a group that has been created? A. Groups cannot be deleted once they have been created. Q. I receive an invitation to Be Heard. Can I trust it? A. Check that the sender is an employee who belongs to your company. You can also check to see that the URL in the invitation begins with the text below. If so, there is no problem. https://anonima.net/en/app/invitation/ Q. I am logged in as a feedback recipient, but I cannot create a new group. A. Feedback recipients are not allowed to create new groups. Q. I received an invitation and logged in as a feedback recipient, but nothing is shown under Be Heard. A. If a Be Heard comment is created, and you are designed as a recipient, you will be shown in the thread. Q. I am logged in as company admin user. Where do I create feedback recipients? A. Go to Manage company > Administrator > Administrator to create an administrator, select feedback recipients from the pull-down menu, and fill in the required fields. Q. I created a Be Heard group as company admin user. How can I create invitations to Be Heard? A. To select Be Heard recipients yourself, in the Be Heard group go to “Feedback threads” > “Invitation.” Another admin user can select Be Heard recipients by sending out invitations from “Invitation” within the Be Heard group. SURVEYS Q. Once I have sent off a survey, is it possible to change my response and resend the survey? A. Once you have sent your response, you cannot revise and resend it. Q. Surveys that have been sent are still shown on my screen. How can I delete them? A. At present, they cannot be deleted. Once all responses to a survey have been received, they are no longer shown. Q. My survey disappeared. What do I do? A. Once all responses to a survey have been received, the survey is no longer shown. Q. What are rewards? A. Rewards are prizes given out of survey respondents who win a lottery. Company admin users can set and prepare prizes to be awarded. MANAGE COMPANY Q. What happens if I execute “Reset password” within “Admin?” A. The admin password will be reset, and a new password will be sent to the registered email address. Q. Can I change my admin password to a character string of my preference? A. For security reasons, you cannot change the password yourself. Q. Does “Invite admin user” mean increasing the number of company admin users? A. Yes. Admin user refers to both a company admin user and a feedback recipient. To add whistleblowing receiver users, please contact info@anonima.net. Q. When setting a new admin user, can I not check the text that will be sent to the recipient? A. For security reasons, the following text is sent as an invitation to Anonima, along with an automatically generated password. Subject: Invitation to Anonima Body text: Dear {name} I am sending you this invitation as the Anonima account administrator for {company}. Login ID: {login} Password: {password} Please login from the URL below. {link} Subject: Anonima: Invitation to “{company}” feedback recipient Body text: Dear {name} You are invited to be a feedback recipient for {company}. Login ID: {login} Password: {password} Please login from the URL below. If you are later designated as a Be Heard recipient, you can browse messages. {link} Q. I want to set a new admin user, but the message “Already exists” appears. A. If the “Already exists” message appears, it is possible that the person is already a whistleblowing receiver user at the same organization or is registered as a company admin user or whistleblowing receiver user on Anonima at another organization. To register the same admin user with multiple organizations, please use different email addresses. Q. How can I delete an admin user shown in the “Admin” area? A. Admin users cannot be deleted, nor can they be made to resign. Q. What is a tag? A. Tag means that same thing as group. You send an invitation (invitation email) to a user whom you wish to pass a tag (add to the group). The recipient then logs in via the URL in the invitation, and a tag is attached to the user’s account. (The user is added to the group.) Q. Why are sub tags necessary? A. Sub tags are used when you wish to conduct a survey on a departmental basis, rather than for all employees. Q. What is a feedback recipient? A. A feedback recipient is a person who receives messages posted on Be Heard. When creating Be Heard, the company admin user designates one person as a feedback recipient. MANAGE SURVEYS Q. How can I send out a survey? A. (1) Click on the “Manage Surveys” button corresponding to the survey you wish to send. (2) At the next page, select “Active” from “Survey status.” (3) Click on “Invitation templates” beside the overview or click on the “Browse” button to see sample emails of survey invitations. (4) You can use the sample body text as is, or you can just send the URL contained in the sample. Q. How can I check the invitation template for a survey? A. After creating a survey, go to “Overview > Survey status,” and change from “Draft” to “Active.” Click again on “Email invitation templates” to see the email template. Q. When I click “Questions,” I see the message “You cannot edit questions for a survey that is already activated or completed.” I cannot edit the questions. What should I do? A. Change the “Overview > Survey status” from “Active” to “Draft.” Note: To ensure consistency with other survey results, editing is not permitted if you have already sent out survey requests or received responses. Q. When I click on “Invitation templates,” I see the message “To see an invitation letter template, please activate the survey first.” I cannot browse. What should I do? A. After creating a surveys, go to “Overview > Survey status” and change from “Draft” to “Active.” Click again on “Email invitation templates” to see the email template. Q. I would like to edit the content of questions and email template for a survey that has already been completed once. What should I do? A. You can edit by changing the “Overview > Survey status” to “Draft.” We do not recommend this approach, however, as you would then lose consistency with the results of surveys that have already been completed. Q. How can I create a new survey? A. Go to “Manage Surveys > Create new survey” and fill in the required fields. Q. Where can I check survey results? A. Go to “Manage Surveys > Analyze” corresponding to the survey whose results you wish to check. Q. What is a survey tag? A. Tag means the same thing as group. Select the group (tag) corresponding to your target survey. You can create a new tag by clicking on “Manage Company > Tag > Sub tag.” SEND INVITATIONS Q. I would like to send out an invitation on the Anonima system. A. To ensure user anonymity, no user email addresses are present on the Anonima system. For this reason, it is not possible to send out invitations from the Anonyma system. Please send out invitations using your internal email application. EMPLOYEES WHO ARE LEAVING Q. Once a tag to a phone number has been detached on the “Employees who are leaving” page, is it possible to reattach the tag? A. At present, once a tag has been detached from a phone number, it is not possible to reattach the tag. Q. What happens if I click on Archive on the “Employees who are leaving” page? A. If you click on Archive, the information will disappear from the thread. Q. How can I check information that has been archived? A. At present, it is not possible to check categories that have been made invisible by archiving. Q. How can I un-archive information? A. At present, it is not possible to show information again after it has been archived. KNOWN BUGS ● If an email address beginning with a number is used to create a company admin user, internal whistleblowing recipient, or feedback recipient, clicking on the URL shown in the invitation will direct the user to the login page. Note: You can log in by clicking on admin login at the bottom of the screen and entering your login information. INQUIRIES Please address inquiries to Tesserae Japan Inc. at info@anonima.net.